Virtual Tenancy — Terms & Conditions
Version 2.1 | June 2026
Please read these terms carefully before signing your application form. By signing, you confirm you have read and agreed to all of the terms below.
1. The service
1.1. What we provide
Your virtual tenancy provides use of the following address as your business mailing address: Corby Business Centre, Eismann Way, Corby, Northamptonshire NN17 5ZB.
1.2. Permitted uses
This address may be used as your registered office address (Companies House), director service address, and business mailing address.
1.3. One business per tenancy
One virtual tenancy covers one business. If you operate more than one business, each requires a separate virtual tenancy agreement and separate payment.
2. Package options
| Basic | Standard | |
|---|---|---|
| Mail handling | Collected from CBC | Forwarded to your address |
| Payment | Quarterly in advance (3 months), or annually in advance (10% discount — see clause 3.4) | |
| Minimum term | 3 months | |
Postage costs for mail forwarding (Standard package) are charged in addition to the monthly fee at Royal Mail rates.
3. Payment
3.1. How payment works
Payment is due quarterly in advance before each period begins. We will issue an invoice prior to each payment date. Payment should be made by BACS transfer to Easternrose Limited, sort code 20-63-36, account number 10015210. Please use your company name as the payment reference.
3.2. Late payment
If payment is not received by the due date, we will contact you to resolve the matter. If payment remains outstanding after 14 days, we reserve the right to suspend your service in accordance with clause 4. Continued non-payment may result in termination of the agreement.
3.3. Suspension of service
If your account falls into arrears, we may suspend mail handling and the use of your address with 7 days’ written notice. Your address will be reinstated promptly once all outstanding amounts are paid in full. We will not be liable for any consequences arising from a suspension due to non-payment.
3.4. Annual payment discount
If you pay for a full 12 months in advance, we will apply a 10% discount to the total annual fee. The discounted amount is calculated at the time of payment and is non-refundable. If you cancel or we terminate this agreement before the end of the annual period for any reason, no refund will be due in respect of any unused portion of the prepaid term, except where we terminate without cause, in which case we will refund a pro-rata amount for the remaining complete months. The annual payment option does not affect the notice provisions in clause 5 or any other terms of this agreement.
4. Mail handling
4.1. Receiving your mail
We will receive mail addressed to your business at our address and handle it in accordance with your chosen package. Please notify us in advance if you are expecting an important item, a parcel, or a signed-for delivery by calling 01536 648005 or emailing info@easternrose.co.uk.
4.2. Our liability for mail
We will take reasonable care of mail received on your behalf. However, we cannot accept liability for items lost or delayed in the postal system, or for items damaged prior to receipt. Our liability in respect of mail handling is limited to the cost of re-forwarding an item where we have made an error.
4.3. Mail after termination
Following termination of your agreement, we will handle any mail received for up to 14 days. After that period, items will be returned to sender. You are responsible for updating your address with all relevant parties before your tenancy ends.
5. Agreement term and notice
5.1. Minimum term
The minimum term for a virtual tenancy is 3 months, corresponding to the first quarterly payment period.
5.2. Giving notice
After the initial term, the agreement continues on a rolling quarterly basis. To end your tenancy, you must give us 3 calendar months’ written notice in accordance with clause 8. Notice should be sent to info@easternrose.co.uk or by post to the address on this agreement.
5.3. Our right to terminate
We reserve the right to terminate this agreement by giving you 1 week’s written notice. We may terminate immediately, without prior notice, if we have reasonable grounds to believe the address is being used for unlawful activity or if you are in material breach of these terms.
5.4. Your obligations on termination
On termination, you must update your registered address at Companies House and with any other relevant party before your tenancy end date. We can advise on how to do this if needed. We are not responsible for any consequences arising from your failure to update your address.
6. Changes to fees and terms
6.1. Price changes
We may change the fees or other terms of this agreement by giving you at least 28 days’ written notice. Any change will take effect from the first payment date occurring no less than 28 days after the date of our notice.
6.2. Your right to exit on a price change
If you do not wish to accept a change to fees or terms, you may end this agreement without charge by giving written notice before the change takes effect, in accordance with clause 8. If you continue to use the service after the change takes effect, you will be deemed to have accepted the revised terms.
7. Identity verification (AML)
7.1. Legal requirement
Easternrose Limited is registered with HMRC as a Trust or Company Service Provider (TCSP) and is required by law to verify the identity of all virtual tenancy customers before the service commences. This obligation arises under the Money Laundering Regulations 2017 and is not optional.
7.2. Documents required
You must provide the identity documents set out in the application form before your tenancy can begin. For companies, this includes identity documents for all directors and all individuals holding 25% or more of shares or voting rights. Your documents will be held securely for a minimum of 5 years in accordance with AML legislation.
7.3. Ongoing obligation
You must promptly notify us of any change in the directors or significant shareholders of your business during the term of this agreement and provide updated identity documents on request.
8. Notices
8.1. Day-to-day communications
We may send you routine notifications and updates by email or telephone. These take effect from the time of sending.
8.2. Formal notices
Notices required under this agreement — including notice to end the agreement, suspend the service, change fees, or enforce our rights — must be in writing and sent by email or pre-paid post. A notice sent by email will be deemed received one hour after sending. A notice sent by post will be deemed received 48 hours after posting.
8.3. Where to send notices
Notices from you to us should be sent to info@easternrose.co.uk or by post to Corby Business Centre, Eismann Way, Corby, Northamptonshire NN17 5ZB. Notices from us to you will be sent to the most recent email or postal address you have provided. It is your responsibility to keep your contact details up to date.
9. Data protection
9.1. How we use your data
Easternrose Limited processes your personal data in accordance with UK GDPR and the Data Protection Act 2018. We collect your name, contact details, identity documents, and correspondence information in order to provide the virtual tenancy service and to comply with our AML obligations.
9.2. Retention
Identity documents and AML records are retained for a minimum of 5 years following termination of this agreement, as required by law. Other personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
9.3. Your rights
You have the right to access, correct, or request deletion of your personal data (subject to our legal retention obligations). For our full Privacy Policy or to exercise your data rights, please contact us at info@easternrose.co.uk. Easternrose Limited is registered with the Information Commissioner’s Office (ICO).
10. Acceptable use
10.1. Lawful use only
You agree that the address will only be used for lawful business purposes. You must not use or permit the use of this address in connection with any fraudulent, illegal, or deceptive activity.
10.2. Our right to act
We reserve the right to terminate this agreement immediately and, where required, report matters to the relevant authorities if we have reasonable grounds to believe the address is being used for unlawful activity.
11. General
11.1. Survival on termination
Termination or expiry of this agreement does not affect any rights or obligations that arose during the term. This includes outstanding fees, data retention obligations, and any liability for breach of these terms.
11.2. Severability
If any provision of this agreement is found to be invalid, unlawful, or unenforceable, it will be treated as deleted. The remaining provisions will continue in full force and effect.
11.3. Whole agreement
These terms, together with your signed application form, constitute the whole agreement between us. You acknowledge that you have not relied on any statement or representation not set out in this document.
11.4. Governing law
This agreement is governed by the law of England and Wales. Any dispute arising under or in connection with it will be subject to the exclusive jurisdiction of the courts of England and Wales.
